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If you ever wondered how some of the BEST COMPANIES IN THE WORLD became the best, look no further. Like Mom and apple pie, listening to customers is a standard part of what these companies do to...
View ArticleMedallia Institute Launches, Provides Customer Experience Management...
Customer Experience Management (CEM) is as much art as science. Medallia has captured a leadership position in providing the tools, or the “science” for CEM, to help Global 2000 businesses create and...
View ArticlePredictions for Customer Experience Management in 2013
The last three years or so have flown by when you consider how quickly consumers are embracing new digital platforms. Companies like Instagram, Rovio, and GitHub went from having almost no real market...
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Medallia Customers Help Successfully Launch Our London Office
How is it that as a born and bred Londoner I struggle to find a decent pub but my US Marketing colleagues can find one of the coolest bars to put an event on for 70 folks? Level 31 at Centre Point,...
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Medifast Adds a Healthy Boost to Customer Experience
Named one of “America’s 100 Best Small Companies” by Forbes magazine, Medifast is growing quickly, and a healthy dose of customer experience excellence is at the core of its success. Since the...
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Building Success, One Great Experience at a Time: The LEGO Group’s...
The LEGO Group Wins Forrester’s Prestigious Outside In Award for Its Superior CX Measurement and Improvement Practices A customer shops at a LEGO store. After tapping her foot for far too long in the...
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Looking into the Crystal Ball: 4 Predictions for Customer Experience in 2014
Where did 2013 go? As fast as the time flew, there was still plenty of time for the Customer Experience Management space to take massive strides in helping companies better serve and earn the love of...
View ArticleBoost Online Reviews By 50% with Medallia’s Bazaarvoice Integration
Reputation is earned through action. And in a digital world, the actions of a business are often shared in online customer reviews that, in turn, impact a business’ reputation and influence the...
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